Shipping policy
Q:Â Â When will my order be dispatched?
We aim to have orders dispatched within 2-4 business days after the order has been placed (longer during sale periods such as Black Friday).
If you select Express Shipping at checkout, this refers to the shipping method (i.e. faster delivery once your order has been dispatched). It does not expedite our standard processing time. We appreciate your understanding and care in supporting a small, intentionally run business. Â
Q: How do I track my order?
If you select Express Shipping at checkout, this refers to the shipping method (i.e. faster delivery once your order has been dispatched). It does not expedite our standard processing time. We appreciate your understanding and care in supporting a small, intentionally run business. Â
Q: How do I track my order?
Your tracking number will be sent to your email once it has been shipped. If you dont receive this number, please contact our customer care team on hello@maiawellness.com.au. Be sure to check your spam folder too!
Q:Â How much is delivery?
Q:Â How much is delivery?
Please see below updated shipping costs in effect from 18th December 2023.
Standard shipping is $12 and $15 Express, Australia wide.
Q:Â Do you deliver worldwide?
There's no option on our website for international shipping.Â
However, if you do live outside of Australia and want to purchase Maia Wellness products, please send an email to hello@maiawellness.com.au
We'll provide a quote to have our products sent to your location.
Q: How long will my order take to get to me?
Orders are typically dispatched within 2–4 business days. Delivery timeframes vary depending on your location and selected shipping method, ranging from 1–4 business days once dispatched. Please note: Express Shipping refers to the delivery method only and does not shorten dispatch time. While every effort is made to ensure your order arrives promptly, delivery times are ultimately managed by the courier. A tracking number will be provided once your order has been sent so you can monitor its progress.
Q: What if I put in my address wrong?
Q: How long will my order take to get to me?
Orders are typically dispatched within 2–4 business days. Delivery timeframes vary depending on your location and selected shipping method, ranging from 1–4 business days once dispatched. Please note: Express Shipping refers to the delivery method only and does not shorten dispatch time. While every effort is made to ensure your order arrives promptly, delivery times are ultimately managed by the courier. A tracking number will be provided once your order has been sent so you can monitor its progress.
Q: What if I put in my address wrong?
Please contact hello@maiawellness.com.au as soon as possible if you have entered the wrong address. If your purchase is returned to us and we are not at fault, you will be required to pay for the further shipping fee.